DAMAGED ITEMS & LOST PACKAGES
We offer free replacements for damaged items.
Items Damaged in the mail: Absolute Green will create a damage claim with the carrier on your behalf. Please do not discard any packaging or products until all shipping issues have been resolved.
We will require a photograph(s) of the damaged good(s) to begin the process of your refund. You can send the photos and other information to email@example.com. Without this information we will be unable to refund your product(s).
If your package is lost contact us as soon as possible so we can work to resolve your issue. Please help us out by first checking with your local post office, and all family members, co-workers, neighbors, or any other person who may have accepted or stored the package before reporting it lost or missing. If you live or work in a complex please check with the front desk/office to see if it was received by them.
RETURNS & REFUNDS
We accept returns on unused and unopened items. The customer is responsible for return shipping. We will refund the amount (via the same method of payment) within 7 days once we have received and inspected the products. Funds may not appear in your account for up to two weeks.
If we receive a returned package due to insufficient/non-deliverable address or it was refused: If there is no damage to the items, we will refund the cost of the products but not the shipping.
If a mistake was made by us (sorry, we're human ) and you received something other than what you ordered; a photo is required to show what you did receive. We will contact you once we have received the photo. Send pictures to firstname.lastname@example.org along with your order # and contact info.
If you have purchased an item from one of our retailers and would like to return it, please reach out to them with your receipt.